FAQ
- How can I be informed of the news?
By subscribing to the Albanu Newsletter, you can also find us on our social networks Instagram and Facebook.
- How do I log in if I have forgotten my password?
If you forget your password, you can select “forgot your password” and follow the procedure via a link that will be sent to you on the email used for your account.
- What are the delivery options and associated fees?
For all products delivered in France, delivery costs are offered by colissimo, from 2 to 5 working days.
We offer 24/48 hour delivery by Chronopost.
We offer 24/48h delivery by DHL Express excluding weekends.
Shipping costs will be applied when your cart is recapitulated.
- Can I have my order delivered to the workshop?
Yes, it is possible to pick up your order directly from the Atelier, for this you just have to contact us by email or by phone via customer service.
- How long do I have to pick up my order at the workshop?
You have 30 days to pick up your order at the workshop, after this time it will be shipped to you and delivery costs will be applied to you.
- Can I change my shipping address after I place an order?
You can contact us by phone and email, we can make the change of address internally before delivery.
Any order that has already shipped the change of address cannot be taken into account.
- What is the return procedure? How long do I have to return my order?
In accordance with the provisions of Article L121-21-8 of the Consumer Code, consumers may not under any circumstances claim the exercise of any right of withdrawal for orders of all custom-made items after the period of 7 days from the date of purchase.
No returns or exchanges on sale products.
If you have any questions, you can contact us directly at contact@albanu.mc
- How do I place my order over the phone?
If you have any questions, you can contact us directly on +377 97 98 65 00, from 10:00 a.m. to 5:00 p.m., Monday to Friday.
- How do I place an order on albanu.mc?
You can add your items by clicking on “add to cart”.
To validate your order, all you have to do is:
1) Create an account or log in.
2) Fill in the delivery information fields.
3) Fill in the payment information.
4) Check your order and confirm it.
- What payment methods do you accept?
We accept payment by credit card and PayPal.
For all people living in Monaco, payment by Carlo is accepted only in the workshop.
- How will my order (packaging) be shipped?
Your order will be shipped in a box, with tissue paper. The bracelet will be in its pouch and box.
- How long will it take for me to receive my order?
All our bracelets are facts on measure at the order. The making from our bracelets Takes Come in 1 and 7 days; the bracelets with one clasp all gold Can to go Up‘at two Weeks the time from conceive the clasp and the do guarantee. The bracelets in hair of elephants or from Giraffes Take As for them at minimum one fortnight from days; in effect those–here Require one verification of the ministry from Environment To from furnish the CITES, certificate Proving from their origin and that‘none animal n‘has summer Poached.
He east important from note that this duration is reliable if we Have of the stock on the hair, we are dependents some reserves Natural d‘Africa Southern on the origin of the hair, in the case d‘one stock Too much low you Be informed by email of the delay To from receive your bracelet.
- I want to cancel my order.
If you have any questions, you can contact us directly at contact@albanu.mc
- I made a mistake in my order, can I change it?
If you have any questions, you can contact us directly at contact@albanu.mc
- How do I track the progress of my order?
When your order is shipped you will receive an email with your parcel tracking.
- The package is marked as delivered and I have not received anything.
If you have any questions, you can contact us directly at sav@albanu.mc
- My order arrived damaged, what should I do?
If you have any questions, you can contact us directly at sav@albanu.mc
- How to care for the bracelets?
All our bracelets are made of natural materials, so it is important to remove them during physical activities or swimming and also when showering.
- How do you store a giraffe hair bracelet?
Giraffe hair is a natural material that is not treated in the workshop, so it is important to avoid getting the strap wet, not to wear it during physical activity to guarantee its longevity.
- How to store a horsehair bracelet?
Horsehair is a natural material that is not treated in the workshop, so it is important to avoid getting the strap wet, not to wear it during physical activity to guarantee its longevity.
- How do you store a buffalo horn bracelet?
Buffalo horn is a natural material not treated in the workshop, it is a rigid material that requires delicate handling when it has to be worn and removed from the wrist. In addition, the bracelet should not be wet, and not worn during physical activity to ensure its longevity.
- How do you store an elephant hair bracelet?
Elephant hair requires special care to nourish the fibers (with a natural oil, sweet almond oil) to ensure better longevity.
A bottle of this oil will be provided to you with any purchase of an elephant hair bracelet. Avoid getting the bracelet wet, do not wear it during physical activity to guarantee its longevity.
- Where can I buy authentic Albanu items?
Directly on our website or among our many dealers around the world
- What is Albanu doing to fight poaching?
The mission of The Albanu Foundation, an NGO operating in Southern Africa, is to protect elephants and rhinos using state-of-the-art tracking and surveillance technologies. The Albanu Foundation is committed to safeguarding these emblematic species by implementing the following objectives:
1. Species conservation: The Albanu Foundation works to preserve elephant and rhino populations by combating poaching and the illegal trafficking of their products. It aims to maintain safe habitats for these animals.
2. Use of new technologies: The Albanu Foundation adopts cutting-edge technologies, such as GPS tracking devices, drones, surveillance cameras, and geospatial data systems to monitor and track these animals effectively.
3. Awareness and education: The NGO strives to raise awareness among local communities and the international public about elephant and rhino conservation issues. It organizes educational programs to promote understanding and respect for these species.
4. Collaboration: The Albanu Foundation works in partnership with other NGOs, wildlife protection agencies and other stakeholders to coordinate conservation efforts at the regional level.
5. Sustainable development: The organization promotes sustainable natural resource management practices to ensure the harmonious coexistence of human and wildlife communities, thereby promoting the well-being of all.
In summary, The Albanu Foundation’s mission is to safeguard elephants and rhinos in Southern Africa using cutting-edge technologies for monitoring and monitoring, while promoting awareness, education, collaboration and sustainable development in the region.
- Where are Albanu products made?
All our items are handmade and custom-made in our Atelier in Monaco.
- Where can I find more information about Albanu products?
If you have any questions, you can contact us directly on +377 97 98 65 00, from 10:00 a.m. to 5:00 p.m., Monday to Friday.
Or directly at your (official/preferred) jeweller.
- How do I personalise my item?
We offer engravings on clasps, or customization of clasps on request, by email or by phone.
- Can I select the elephant hair for the making of my bracelet?
All elephant hair is different, however we cannot guarantee standardization of shape, color, size. What each unique Albanu elephant hair bracelet.
- Can I make a bracelet with my horse’s hair?
We can make a bracelet with your horse’s hair, for this you just have to collect a strand of horsehair from the tail with a length of 30-40cm long and a thickness of a two-euro coin. The horsehair will need to be pre-washed before shipping. If you have any questions, you can contact us directly: contact@albanu.mc.
- The color does not match the photos, is this normal?
Because we use natural materials, our photos cannot be contractual. Each bracelet is unique, and we cannot guarantee a standardization of shape, color, size.
- Do I need the purchase invoice to have my product repaired?
For any bracelet purchased on our website under warranty, you must attach the warranty voucher or purchase invoice.
For any bracelet purchased in a jewelry store under warranty, you must have the warranty voucher.
- I received an Albanu product. What should I do if I need to have it repaired?
If you have any questions, you can contact us directly at the after-sales service: sav@albanu.mc
- How do I repair my Albanu item?
If you have any questions, you can contact us directly at the after-sales service: sav@albanu.mc
For all bracelets that are not under warranty, a repair estimate will be sent to you.
After-sales service rate
- How can I follow the progress of my repair?
If you have any questions, you can contact us directly at the after-sales service: sav@albanu.mc, or by phone at +377 97 98 65 00.
- What is the repair time and cost of repairing an Albanu product?
The repair time is at least 10 working days.
Below you can find our repair rates:
After-sales service rate
- How do I call our advisors or write to Customer Service?
BY PHONE:
+377 97 98 65 00
BY EMAIL: